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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎10-21-2024 06:34 AM

HP Recommended
Product: CCX 400-M
Operating System: Other

After manual Software Update to following Version, the number pad and features are missing on updatet Poly CCX400:

Teams Admin Agent1.0.0.202407050618.productUp to date
Firmware9.0.0.10460Up to date
Company Portal5.0.6152.0Up to date
OEM Agent1.1.2Up to date
Teams1449/1.0.94.2024092304Up to date

 

After Factory-Reset I get the old Software back and with this all the features:

Teams Admin Agent1.0.0.202407050618.productUp to date
Firmware8.1.5.1732See available updates
Company Portal5.0.5484.0Up to date
OEM Agent1.1.2Up to date
Teams1449/1.0.94.2023072509See available updates

 

Is this a known problem and will shortly follow a working update?

1 REPLY 1

‎10-21-2024 06:40 AM

HP Recommended

Hello @felbinho70 ,

 

welcome to the HP Poly community.

 

I suggest you contact our Support organization in your region if no other volunteers reply. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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