Poly CCX 500 Display Power Saving Mode resets to 1 minute, a... - HP Support Community

Dedek-B · ‎05-14-2025

Has anyone noticed that after the upgrade to the AOSP firmware version for Teams, each night the phone setting for Display power saving timeout resets to 1 minute, and the phone display goes off frequently now? We use Poly Lens to push policy to our phones, and I've made sure that there is no policy for the power saver feature, but if I manually change the display timeout to either 1 hour on the phone or 540 minutes in the web configuration settings, and save them, the next morning the phone has reset to 1 minute timeout during business hours. This has always worked fine until the upgrade to 9.x or the AOSP versions.

Firmware 9.1.1.0258 and 9.1.0.9161

SteffenBaierUK · ‎05-14-2025

Hello @Dedek-B ,

Welcome back to the HP Poly community.

Did you check the Microsoft TAC Profile to see if there is anything assigned to the phone(s)?

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

Best Regards

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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Poly CCX 500 Display Power Saving Mode resets to 1 minute, after upgrade to Teams AOSP 9.1.x.

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