Faulty Motherboard

[Calvin_G]

I bought a HP Victus 15-fb0000 (598U6AV) new from MicroCenter in 2022, and worked amazingly until last week, when it froze while I was working. I tried to force shut it down and restart it to see if everything was alright, but it has failed to POST since. I checked the SSD, memory, and battery myself for issues and took it back to MicroCenter for a diagnostic inspection, where they told me I had a faulty motherboard.

The repair would have costed $800 if I had done it then, which is crazy, considering I spent $800 on the laptop itself when I bought it. Trying to find a decent replacement board to DIY the repair myself is a nightmare since the part is no longer stocked by manufacturers, and prices can skyrocket quickly on sites like eBay.

This motherboard should not be toast less than 4 years after purchasing a computer, especially when it was bought new, and I find this whole situation infuriating. HP, please respond with any information you have on this matter.

[Kuroi_Kenshi]

Hi @Calvin_G,

Welcome to HP Support Community!  

Thank you for reaching out regarding your laptop. 

We understand how important it is to have your device functioning properly, and we're here to assist you.​

To ensure your device receives the appropriate care, we recommend visiting an authorized HP service center. Our certified technicians can provide a thorough diagnosis and offer the best solutions to address the issue.​

You can locate the nearest HP service center using our Service Center Locator:​

🔗 HP Service Center Locator

If you need further assistance or have any questions, please don't hesitate to contact us.​

Best Regards,