couldn't install updates and apps like Microsoft store

[vijith0126]

My device is Hp Notebook 15-bs015dx .I recently updated my os to windows  11 and also added 256 ssd soon after the update i wasn't able to update the software and even the apps rent working properly kindly let me know how can i update my software and also able to use the windows store.

[Max3Aj]

@vijith0126, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
Based on your issue with your HP Notebook 15-bs015dx after upgrading to Windows 11 and installing a 256GB SSD, it sounds like there may be a few underlying causes preventing updates and Microsoft Store apps from working properly.

Let’s walk through a step-by-step solution to get your system back on track:

Check Windows Activation

After a major hardware change (like SSD replacement), Windows might not be activated.

1. Go to Settings > System > Activation.
2. Ensure Windows is activated. If not, click Troubleshoot and follow the prompts.

Run Windows Update Troubleshooter

This tool can automatically detect and fix update issues.

1. Go to Settings > System > Troubleshoot > Other troubleshooters.
2. Find Windows Update and click Run.
3. Follow the on-screen instructions.

Reset Microsoft Store

This will clear cache and fix app issues.

1. Press Windows + R, type wsreset.exe, and press Enter.
2. A blank Command Prompt window will open and close after a few seconds. The Microsoft Store will then launch automatically.

Reinstall Microsoft Store (if needed)

If the Store still doesn’t work:

1. Right-click Start and select Windows Terminal (Admin).
2. Paste the following command and press Enter:

   Get-AppxPackage -allusers *WindowsStore* | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

Install HP Drivers and BIOS Updates

After hardware changes, it's crucial to update drivers.

1. Visit the official HP support page for your model: Official HP® Support
2. Download and install:
   • HP Support Assistant
   • Chipset drivers
   • Storage drivers
   • BIOS update (if available)

Check for Corrupted System Files

Run System File Checker:

1. Open Command Prompt as Administrator.
2. Type:

   sfc /scannow

Let it complete and follow any repair instructions.

Optional – Clean Install Windows 11

If issues persist, a clean install might be the best option:

• Use the Windows 11 Media Creation Tool:
  Download Windows 11
• Create a bootable USB and reinstall Windows on the SSD.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support