Shutdown while playing if the pc isn't in charge

[Alle_2002]

Hi, I have this problem: while I'm playing my PC suddenly shuts down after about 10-15 minutes if it's not connected to the power supply. I specify that at temperature it doesn't seem too hot and that I have everything updated. Also to restart it I have to keep it connected to the power supply and it restarts with 100% battery charge even though when it shut down it was at 60-70%.

[NonSequitur777]

@Alle_2002,

Welcome to our HP Community forum!

Thanks for posting your question. The issue you’re experiencing -your Victus 15-fa1000 shutting down during gameplay when running on battery only, despite high battery percentage -is usually related to power delivery limitations or battery calibration issues.

Here's what could be happening:

1. Power Throttling or Instant Shutdown from Voltage Drop
   Modern gaming laptops like the Victus are tuned to expect high, stable wattage during gaming. On battery, the system may hit a point where it can’t maintain performance, triggering a protective shutdown -even if the battery percentage reads 60–70%.

2. Battery Miscalibration
   It’s possible the battery reports 60–70% but in reality, it cannot provide the needed voltage/amperage under high load. When the demand exceeds what the battery can supply, the system triggers a shutdown to protect itself.

3. BIOS/EC Firmware Bug or Incomplete Power Profile Sync
   Even though you mentioned your system is updated, it's worth checking for the latest BIOS version and HP Power Manager software, which could contain fixes for battery behavior under load.

---

Recommended Steps:

1. Battery Calibration:

Manually recalibrate the battery to ensure accurate charge reporting:

• Fully charge to 100%.

• Boot into BIOS (press F10 at startup), and leave the laptop idle in BIOS until it shuts down (draining the battery safely).

• Recharge again fully and boot normally.

This helps the Embedded Controller (EC) sync actual capacity with reported %.

 

2. Check Battery Health:

• Press Windows + X > Windows Terminal (Admin) and type:

  powercfg /batteryreport

• Open the report from C:\Users\[YourName]\battery-report.html
  Check if the Design Capacity vs Full Charge Capacity is significantly different.

 

3. Set Power Mode to Balanced or Battery Saver:

• On battery, avoid Performance Mode or max fan curve profiles.

• Use HP Command Center or Windows Settings > System > Power & Battery to choose a less demanding mode while unplugged.

 

4. Update BIOS and Drivers Again (Just in Case):

• Go to HP Support – Victus 15-fa1000 Drivers

• Ensure BIOS, chipset, and EC-related updates are current.

 

5. Test with HP Hardware Diagnostics:

• Restart your laptop and press F2 to open HP Diagnostics.

• Run a battery and system test to detect any hardware anomalies.

---

Final Thoughts:

This is a common trait with many gaming laptops -battery power is designed more for portability than performance. You’ll often notice performance drops or unexpected shutdowns under load unless plugged in.

If your battery health report shows degradation, you may want to contact HP Support for a possible battery replacement if your laptop is still under warranty.

Let us know how it goes!

Kind Regards,

NonSequitur777

[Alle_2002]

Hi,

thank you very much. I checked the battery health and the maximum capacity is 62.862 mWh against the 70.070 mWh Design capacity, I don't know if this is normal or really bad, I have had this PC since September 2024. My only doubt is that if I play with the PC plugged in too much I risk to damage the battery.

Anyway I'll try all your suggestions and I'll let you know.

[Alle_2002]

Ok, I do all the checks and: the system is all updated. I check with the hp support tool and the test with the HP Hardware Diagnostic and everything said that my battery is ok and has no problem. The fact is that happens again, while I was having the bios open the computer was at 64% and the HP Hardware Diagnostic confirm and after 2 minutes I open the bios it suddenly shut down. I don't know why. Maybe there is a miscalibration

[NonSequitur777]

@Alle_2002,

All right, thank you for the updates!

Including checking your battery report!

A Full Charge Capacity of 62,862 mWh compared to a Design Capacity of 70,070 mWh means your battery is still holding about 89.7% of its original capacity. That’s quite normal for a battery that's been in use since September 2024 -especially if the laptop has seen regular use. No major red flags there yet.

About Gaming While Plugged In:

Gaming on AC power is actually recommended for performance reasons. Gaming loads often exceed what the battery alone can safely provide, and staying plugged in allows the system to draw stable power directly from the adapter.

Modern laptops, including your Victus 15, have battery management systems designed to minimize wear:

• If the battery reaches 100%, the system usually stops charging temporarily to reduce stress.

• Some HP models even have a battery preservation mode (check HP Command Center or BIOS) to limit max charge to around 80% for longer battery lifespan.

 

Tips to Reduce Battery Stress While Plugged In:

1. Enable Battery Conservation Mode (if available): This stops charging at ~80–85%, reducing wear.

2. Keep the laptop cool: Use a cooling pad if needed -heat is a bigger enemy than plugged-in usage.

3. Occasionally let the battery discharge to ~40–60%, then recharge -especially if you mostly use AC power.

In short, playing plugged in is safe and actually better for both performance and stability. Just keep an eye on temps and battery health over time.

Kind Regards,

NonSequitur777