ccomputer wont stay connected to internet

[bobnwosu]

every time i stop using my computer it disconnects itself from the internet    i had a m inor repair iussue with it and took it to the shop   before that it was staying connected all the time

[Max3Aj]

@bobnwosu, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
I understand you're experiencing an issue where your HP All-in-One Desktop PC 24-cb0000i disconnects from the internet when idle. Since this started after a recent repair, it could be related to power management settings or network adapter configurations. Let’s walk through a few steps to resolve this:

Disable Power Saving for Network Adapter

1. Press Windows + X and select Device Manager.
2. Expand Network adapters.
3. Right-click your Wi-Fi adapter (e.g., Realtek, Intel) and select Properties.
4. Go to the Power Management tab.
5. Uncheck "Allow the computer to turn off this device to save power".
6. Click OK and restart your PC.

Check Power Plan Settings

1. Press Windows + R, type powercfg.cpl, and press Enter.
2. Click Change plan settings next to your selected plan.
3. Click Change advanced power settings.
4. Expand Wireless Adapter Settings > Power Saving Mode.
5. Set both On battery and Plugged in to Maximum Performance.
6. Click Apply and OK.

Run HP Network Check

HP provides a built-in tool to diagnose and fix network issues:

1. Open the HP Support Assistant (search for it in the Start menu).
2. Go to Troubleshooting and Fixes > Internet and Security > HP Network Check.
3. Follow the on-screen instructions.

Update Network Drivers

1. In Device Manager, right-click your Wi-Fi adapter.
2. Select Update driver > Search automatically for drivers.
3. Alternatively, visit the HP Software and Driver Downloads page and enter your product number.

Reset Network Settings

If the issue persists:

1. Go to Settings > Network & Internet > Status.
2. Scroll down and click Network reset.
3. Follow the prompts and restart your PC. 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support