Computer screen doesn't "wake up" when I jiggle my mouse

[LADYJANCO]

My all-in-computer has suddently decided it doesn't want to "wake up" when I jiggle my mouse after it has gone to sleep and I have to turn the power off and reboot. This is realy annoying because there are times I just want to jump online for a quick search, while other times I may be on for a couple of hours. Having to reboot every time is not normal. Is there a particular setting I should look for to make sure jiggling my mouse will wake up my computer?

[Garp_senchau]

@LADYJANCO, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Let Mouse and Keyboard Wake the PC

Right-click Start → Device Manager

Open Mice and other pointing devices

Right-click your mouse → Properties

Go to Power Management tab

Check “Allow this device to wake the computer”

Do the same under Keyboards

Change Power Settings

Go to Settings → System → Power & battery

Click Additional power settings

Click Change plan settings → then Change advanced power settings

Find these and change:

USB selective suspend → Disabled

Allow hybrid sleep → Off

Allow wake timers → Enabled

Update Drivers

In Device Manager, right-click:

Your mouse

Your keyboard

Your display adapter (graphics card)

Choose Update driver → Search automatically

Turn Off Fast Startup

Go to Control Panel → Power Options

Click Choose what the power buttons do

Click Change settings that are currently unavailable

Uncheck Turn on fast startup

Click Save

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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