Black screen

[Luxky]

Hello, the laptop I have is HP, (edited). Suddenly when i wake up and turn the laptop on, i hear the processing noise but the screen was black.

so could anyone help with that issue, why it is that?

this is fully black, no screen damage.

thanks

[Hawks_Eye]

Hi @Luxky 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

A black screen with no visible damage but with the laptop still making processing sounds suggests a display issue. Here are some steps to troubleshoot:

1. Perform a Hard Reset

• Turn off the laptop.
• Disconnect all external devices (USB drives, docking stations, etc.).
• Unplug the power adapter.
• Press and hold the power button for 15-30 seconds to drain residual power.
• Reconnect the power adapter and turn the laptop on.

2. Check Display Brightness

• Some HP laptops allow brightness adjustments via function keys.
• Try pressing Fn + F3 or Fn + F4 to increase brightness.

3. Connect to an External Monitor

• Plug in an external monitor via HDMI or USB-C.
• If the external display works, the issue may be with the laptop’s screen or internal connections.

4. Try a Key Command to Refresh the Display

• Press Ctrl + Alt + Del to see if the Task Manager appears.
• If it does, restart the laptop from there.

5. Perform a BIOS Recovery

• Turn off the laptop.
• Press and hold Windows + B, then press the power button while holding the keys.
• Keep holding until you hear beeping or see the BIOS recovery screen.

6. Re-seat the RAM (if comfortable doing so)

• Power off the laptop.
• Open the back panel and remove the RAM sticks.
• Reinsert them securely and restart the laptop.

 

If none of these steps resolve the issue, the problem may be hardware-related, such as a faulty display or GPU. Let me know if you need further assistance!

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye